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Terms of Service


We will happily provide a written estimate as to the probable costs of treatment or a procedure, however any estimate is only an approximation.


Payment is required at the timeĀ  of treatment, on discharge of the animal after hopitalisation or upon collection of medicines, food or other items. Accounts can be settled using cash or card payment. Abbey House Veterinary Hospital and Clinics may also send secure online payment requests via text or email via a platform called MyPetPortal.

Unfortunately we are unable to offer credit facilities. Should an account not be settled after due notice then overdue accounts will be referred to DCS Debt Collection Services. We reserve the right to impose an additional surcharge of 25% + VAT of the outstanding balance to cover the costs of our debt collection agency. We endeavour to recover any legal costs incurred from the customer.

Telephone Recording

Please note that our calls both incoming and outgoing are recorded for training and monitoring purposes.